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Trauma-Informed Workforce


Trauma Informed Workforce

This program was developed to provide competency-based learning for front-line facing employees across a variety of sectors including education, retail, social service, municipal government, and the like. It will be of strong interest for individuals currently working with the public to help promote positive interactions with clients and colleagues. Complete all 6 classes and earn a micro-credential in Trauma-Informed Workforce. 




$150 + GST per course

Delivery Method:

Online Asynchronous


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Course Details:

10 hours per course

An Introduction to Trauma

An understanding of trauma is essential to interacting with people in compassionate and effective ways.  Through this course, learners will gain an understanding of trauma, its prevalence, types, and effects.  Learners will explore their personal views and experiences with trauma and link this understanding to stigma, stereotypes, and their resulting impacts.

Trauma-Informed Practice

Trauma-informed practice can help people feel safe and supported. It can decrease the impact of trauma on their behaviour and help avoid re-traumatization.  While comparing trauma-informed practice with trauma-informed treatment, learners will explore the principles of trauma-informed practice and identify strategies for practicing in a trauma-informed way.

Substance Use and Trauma

The links between substance abuse and trauma are well documented.  Through an exploration of substance abuse, learners will gain an understanding of its impact on individuals, families, and communities.  Learners will explore warning signs, symptoms, prevention, and treatment and recovery of substance abuse and addiction.

Relationship Violence and Trauma

The impact and prevalence of relational violence are vast and often unseen.  In order to practice in a trauma-informed way, it is imperative to have an understanding of not only the signs and symptoms of relational violence but also the broad effects on health.  Learners will examine relational violence, its consequences, and strategies for engaging with people in compassionate and empathetic ways.


An understanding of resilience and an awareness of how to foster it can contribute to trauma- informed practice as well as safer and healthier workplaces.  This course will guide learners through the concept of resilience and help them to identify strategies that foster resilience.  Learners will relate this understanding to empathy and compassion and develop skills to promote resilience in both themselves and others.

Conflict Resolution with Vulnerable Sectors

An understanding of conflict and how to resolve it is key to safe and effective work environments.  People who have experienced trauma are often vulnerable and conflict resolution strategies can be effective tools in maintaining safe and healthy workplaces. Learners will explore conflict and gain an understanding of its causes and impacts on relationships and productivity.  Through an examination of different strategies to resolve conflict, learners will develop skills that can be transferred to personal and professional relationships.

Course Materials: 

Provided by Red Deer Polytechnic

Methods of Evaluation:

The methods of evaluation are based on applied learning opportunities relating to the profession. Completion/submission of all assignments and projects is required. A 65% average or better on course work outline in Methods of Evaluation. You must acquire a 65% in all courses, in order to earn the certificate.

How to Register:

Registration is available online 24/7. Both Visa and Mastercard payments are accepted. If you are a business or organization looking to register one or more employees, contact us for information on setting up a Company Profile.

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  3. Click Checkout, follow prompts

You have questions, we have answers. Contact us by extended [dot] ed [at] rdpolytech [dot] ca (email) or call 403.356.4900

We understand that you still have questions about the programs.
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