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Medical Office Assistant

Medical Office Assistant

In this certificate, learners prepare to meet the needs of a modern medical office by developing strong interpersonal communication skills and learning to utilize technology in an innovative and efficient way.

Covering topics such as medical terminology, computer applications, and the person‐centered approach, learners gain a clear understanding of the Medical Office Assistant's role within the dynamic healthcare team.

Each theory course in this certificate is recorded within a live virtual classroom allowing learners to attend real‐time classes online or work independently on a flexible schedule. The certificate concludes with an in‐person professional preceptorship in which learners could apply the skills they have learned and gain practical experience in a professional medical office.


Medical Office Assistants work in: doctors’ offices, hospitals, medical clinics and other health-care settings, public and private insurance companies, health software companies. 

Learn more about potential careers you can enjoy as a medical office assistant. 


Please Call to Register


Delivery Method:

Blended - Online and On-Campus



Funding Options:

Payment Plans: Reach out to us by email to inquire about setting up a payment plan prior to registering


Two Semesters



Admission Recommendations:

  • English 20‐2, with a minimum score of 60% achieved; or
  • A minimum score of 250 on the Reading component, 250 on the Writing component and 5 on the WritePlacer Test
  • Math 10‐1

Note: Students who have not completed the ELA, 20‐2 level requirement and achieved the minimum grade are subject to completing the ACCUPLACER assessment test. This can include students out of province, out of country or mature students that have been out of school for a significant length of time.

English Language Proficiency (ELP)

Candidates where English is a Second Language (ESL) must meet the English Language Proficiency requirement in addition to the Academic English requirement. Equivalencies are as follows:

Required Canadian Language Benchmark (CLB) of a minimum of 7 in each of the 4 language skills (speaking, listening, reading, and writing) and not an average of 7; or

By completing high school in Canada. Studies must have been in English at an approved Canadian high school (grades 9, 10, 11, 12) with at least three consecutive years of full‐time academic study; or

By completing a recognized post‐secondary degree or diploma program in Canada. The program must have involved at least two full years of full‐time, consecutive academic study in English.

Approved English Language Proficiency Tests

Tests benchmarked at a CLB 7 for all 4 language skills (speaking, listening, reading, and writing). Official results must be submitted directly to the PSI.

1. International English Language Testing System (IELTS) Academic: 6 (no section score below 5.5);

2. Test of English as a Foreign Language Internet Based Testing (TOEFL iBT): 71

3. Canadian English Language Proficiency Index Program (CELPIP) General: 7 (with no section score below 6); and

4. Canadian Language Benchmarks/Milestones Test (7 in each strand, not an average of 7).

Note: Test Currency: results must have been obtained within two years of the start date of the program. Test Validity: IELTS (Academic) and TOEFL results are valid for two years from the day of testing. Results that expire prior to the Start Date of the program will not be accepted.

Digital Literacy

Candidates must possess knowledge of computer/technology tools to be successful in the program. Candidates must:

  • Communicate, research, and understand information
  • Use a computer to search online, email, and other basic skills
  • Critically evaluate and understand how technology can affect one's behavior
  • Create, edit, and produce electronic content
  • Communicate professionally and effectively using email, media, and internet

Prior Learning/Approved Equivalencies

For full details on guidelines, please refer to the Prior Learning Assessment and Transfer Credits page on our website.

Health & Safety Requirements:

The following health and safety requirements must be met to proceed to clinical placement.

  • FOIP Consent to Release Form
  • AHS Security & Confidentiality
  • Police Information Check
  • Immunization
  • Respiratory Mask Fit Test

Program Details:

The Role of the Medical Office Assistant (45 hours)

This course prepares learners to understand the administrative role and responsibilities of the Medical Office Assistant, including customer service and patient‐centered approaches, professionalism, safety, and infection control. Personal attributes and qualities essential to success in a fast‐paced, interdisciplinary team environment will be examined.

Computer Applications in the Medical Office (65 hours)

This course provides learners with the knowledge and hands‐on experience with computer applications used within a medical office. Learners will gain valuable knowledge and practice working with various documents, spreadsheets, email, electronic calendars, patient databases, and electronic medical records (EMR) with keyboarding elements integrated within all learning.

Effective Communication and Interpersonal Skills for the Medical Office Assistant (45 hours)

Effective and professional communication skills are essential in the healthcare workplace. This course will focus on verbal and written communication skills and the soft interpersonal skills needed to interact effectively with patients and team members. Confidentiality, privacy, and conflict resolution will also be emphasized.

Medical and Pharmacological Terminology (45 hours)

Medical Office Assistants require working knowledge of medical terminology. Learners will explore medical terms related to basic anatomy, major body systems, common diseases, symptoms, and treatments. An overview of medical abbreviations and basic pharmacology terms is also included.

Financial Transactions for the Medical Office (45 hours)

This course addresses topics related to financial transactions and medical billing processes common in the medical office. Basic financial concepts and records are introduced along with specific information on insurance processes and billing in Canadian medical offices. Keyboarding skills will also be emphasized in this course.

Professional Preceptorship- Medical Office Setting (105 hours)

This course provides an opportunity to consolidate classroom learning and apply it to professional practice. Learners will integrate knowledge, skills, attitudes, behaviors, and judgments within a comprehensive Medical Office Assistant setting

Program Materials:

Students are required to supply the following:

  • Red Deer Polytechnic Scrub Top (more information to follow at learner orientation)
  • Closed‐toe, closed‐heel shoes
  • Personal computer or laptop with reliable internet connectivity
  • Textbooks

Program Schedule:

This program begins with five theory courses in which learners have the option to attend virtual or in‐person classes. Upon completion of all five courses, learners begin a 105‐hour Professional Preceptorship.

MOA Schedule

Post-Completion Specialty Programs:

Upon graduating as a Medical Office Assistant, you can further your studies with one of the following Specialties:

Unit Clerk Specialty

This program is for those who want to pursue a position working in the hospital setting. Learners will build on the foundational knowledge from their MOA program while developing additional knowledge and skills specific to the hospital setting. This specialty consists of one theory course, and one practicum in the hospital environment.


  • Theory components that include an introduction to patients charts and forms used in the hospital setting.
  • Additional topics such as, order sets related to medications, intravenous therapy, laboratory and diagnostic tests, nutrition, elimination, oxygen therapy, vital signs measurement, activity orders, consults and referrals.
  • How to use Meditech processes and Meditech practice is included.

Dental Office Assistant Specialty

This program is for those who want to pursue a position working in a dental office. This specialty consists of one theory course and one practicum in a dental office environment. By completely this certificate, you will have the knowledge required to function effectively in the dental office environment.


  • Terminology specific to the dental office
  • Common dental problems
  • To insurance and billing, administrative tasks specific to the dental environment
  • To use common software applications used in the industry

How to Register:

Registration is available online 24/7. Both Visa and Mastercard payments are accepted.

  1. Click to Register Now
  2. Select desired courses and add to cart
  3. Create an/Sign into account
  4. Click Checkout, follow prompts
  5. You are done!

You have questions, we have answers. Contact us by extended [dot] ed [at] rdpolytech [dot] ca (email) or call 403.356.4900

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