Managing Change and Resolving Conflict Certificate
About the Managing Change and Resolving Conflict Certificate
Leaders and managers are often called upon to deal with the challenging impacts of change, to work through disputes with partners and customers, and to resolve conflict within the organization. This Certificate in Managing Change and Resolving Conflict covers the key issues and best practices for managers dealing with contentious situations in the workplace.
Each of the seven courses in this suite offers examples, videos from practitioners and experts, interactive games, and review questions to ensure mastery of the material. The courses present strategies that managers can use to help deal with conflict, with case studies and scenarios that highlight key issues.
Courses included in this certificate program are listed at the bottom of this page. This program can help both current managers, and those advancing in the management ranks, with the necessary knowledge and skills. It is recommended that learners begin with Introduction to Managing Change and Resolving Conflict course first, and then other courses can be taken in any order. Upon successful completion, you can download and print a Certificate of Completion.
Upon registering for this certificate, you will have 630 days to work at your own pace as you go through the lessons.
Please note that the Managing Change and Resolving Conflict certificate is offered in collaboration with MindEdge Inc.
Program Content
Course Descriptions
Each course can be taken individually, or as part of the Managing Change and Resolving Conflict Certificate.
Handling Difficult Employee Behavior
As a manager, handling difficult employee behaviour is now your job. It can be overwhelming to navigate the psychology of poor behaviour to determine how to improve the situation. This course is designed to prepare managers to deal with troublesome and difficult behaviour by employees. By effectively addressing, coaching and counselling employees, you can improve their behaviour and morale, staff retention, productivity and teamwork. This course uses videos to illustrate each behaviour type so you can more easily apply the techniques to your work environment. When dealing with the behaviour (not the person), tools and techniques for positive change are clear and well-defined.
Upon registering for this course, you will have 90 days to work through the lessons at your own pace.
Handling Workplace Conflict
As a manager, you will undoubtedly deal with conflict. And keeping the peace is your responsibility. This course introduces the various forms of conflict that can arise in the workplace and presents strategies managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.
Upon registering for this course, you will have 90 days to work at your own pace as you go through the lessons. Please note that this course is offered in conjunction with MindEdge Inc.
Communicating Collaboratively
In most organizational settings, you'll be expected to work in teams. At times, your team members may not be physically in the same office with you. And yet, communicating effectively within these teams is critical to the success of the team, and critical to your personal success on any given project or task. This introductory-level course will help you improve your collaborative communication by providing best practices and effective tips and techniques.
Upon registering for this course, you will have 90 days to work at your own pace as you go through the lessons. Please note that this course is offered in conjunction with MindEdge Inc.
Emotional Intelligence for Managers
Emotional intelligence (EI) is our ability to identify and control our emotions to achieve positive outcomes in our relationships. Managers with high EI are better equipped to deal with subordinates, colleagues, and company executives, and they can do a better job of handling and resolving conflicts. This one-module course reviews the underlying concepts of emotional intelligence and explores how managers can improve and use their emotional intelligence.
Upon registering for this course, you will have 90 days to work at your own pace as you go through the lessons. Please note that this course is offered in conjunction with MindEdge Inc.
Leading and Managing Change
Whether adopting new technology or adapting to a drastic shift in an organization's core focus, change is a constant in any successful business. Managers play a fundamental role in successfully affecting organizational changes, and humans, by nature, will often resist change out of fear of the unknown. This introductory course addresses the key issues managers face in a dynamic environment. By understanding the steps in effecting change and overcoming resistance, a manager can successfully lead change at various levels of an organization.
Negotiations: Resolving Disputes
This course is designed to help managers and other decision-makers learn to settle workplace and interpersonal disputes by applying proven negotiating principles and strategies. Learners will explore the fundamentals of Dispute Settlement Negotiation through games, videos, interactive exercises, case studies and other engaging content.
Upon registering for this course, you will have 90 days to work at your own pace as you go through the lessons. Please note that this course is offered in conjunction with MindEdge Inc.
Ideal For
This certificate provides excellent upskilling opportunities for:
Managers
Supervisors
Team Leaders
Volunteer Leaders
Board Members at Large
Meet the Faculty
At Red Deer Polytechnic we are proud of our faculty members and staff who are experts in their disciplines and subject areas.
Admission Requirements
No prerequisites are required.
Technology Requirements
This course is accessible on personal computers, laptops and mobile devices. A reliable internet connection is required for optimal access to coursework, so learners should choose the device that best suits their preferences and needs.
Program Cost
Individual Course Costs
Handling Difficult Employee Behavior – Cost $299
Handling Workplace Conflict – Cost $149
Communicating Collaboratively – Cost $119
Emotional Intelligence for Managers – Cost $119
Leading and Managing Change – Cost $119
Negotiations: Resolving Disputes – Cost $119
Financial Aid Options
Student life can be very expensive, and few individuals have enough money to pay up-front for their post-secondary education.
Continuing and Professional Education
Red Deer Polytechnic's Continuing Education and Corporate Training division offers flexible learning and a wide variety of programming, from individual courses to complete credentials.
Whether you are a prospective learner or looking for customized training packages for your team, we would be happy to connect you.
Browse our program and course offerings today.