One woman actively listening to another over a coffee.

Trauma-Informed Workforce Micro-credential

We all face traumatic experiences, and symptoms of trauma can manifest in different ways and vary from person to person. The Trauma-informed Workforce Micro-credential was created to help frontline employees recognize trauma and develop a trauma-sensitive mindset that can boost community resiliency. This program equips employees with the necessary tools to identify trauma symptoms and respond to them in a sensitive and informed manner.
Domestic Status:
60 Hours
Part-Time Online

About the Trauma-Informed Workforce Micro-credential

This six-module Trauma-informed Workforce micro-credential is designed to help individuals working with the public develop a trauma-informed approach to promote positive interactions with clients and colleagues. You can expect competency-based learning from front-line employees in various sectors, including education, retail, social service, municipal government, and more. 

Our program delivery offers highly flexible learning options that allow you to access course materials online, at your own pace, and in your own space. This means you can continue to work in your current role while improving your skills to approach your work with a trauma-informed perspective.  

By completing this program, you'll be able to make a significant difference in the lives of those most vulnerable. 

Program Content

Course Descriptions

Intro to Trauma 

An understanding of trauma is essential to interacting with people in compassionate and effective ways. Through this course, learners will gain an understanding of trauma, its prevalence, types, and effects. Learners will explore their personal views and experiences with trauma and link this understanding to stigma, stereotypes, and their resulting impacts. 

Trauma-Informed Practice 

Trauma-informed practice can help people feel safe and supported. It can decrease the impact of trauma on their behaviour and help avoid re-traumatization. While comparing trauma-informed practice with trauma-informed treatment, learners will explore the principles of trauma-informed practice and identify strategies for practicing in a trauma-informed way. 

Substance Use and Trauma 

The links between substance abuse and trauma are well documented. Through an exploration of substance abuse, learners will gain an understanding of its impact on individuals, families, and communities. Learners will explore warning signs, symptoms, prevention and treatment and recovery of substance abuse and addiction. 

Relational Violence and Trauma 

The impact and prevalence of relational violence are vast and often unseen. To practice in a trauma-informed way, it is imperative to have an understanding of not only the signs and symptoms of relational violence but also the broad effects on health. Learners will examine relational violence, its consequences, and strategies for engaging with people compassionately and empathetically. 

Conflict Resolution with Vulnerable Sectors 

An understanding of conflict and how to resolve it is key to safe and effective work environments. People who have experienced trauma are often vulnerable, and conflict resolution strategies can be effective tools for maintaining safe and healthy workplaces. Learners will explore conflict and gain an understanding of its causes and impacts on relationships and productivity. By examining different strategies to resolve conflict, learners will develop skills that can be transferred to personal and professional relationships. 


Understanding resilience and an awareness of how to foster it can contribute to trauma-informed practice and safer and healthier workplaces. This course will guide learners through the concept of resilience and help them to identify strategies that foster resilience. Learners will relate this understanding to empathy and compassion and develop skills to promote resilience in both themselves and others. 

Completion Requirements

Learners must take each module to earn their Trauma-Informed Workforce Micro-credential. 


Spring - Start Date: Apr 15, 2024
  • Application window:
  • Registration start date:
  • Fee payment deadline:
  • First day of classes:

Admission Requirements

There are no admission requirements for this program.

Additional Requirements

Technology Requirements

In these modules, online learners will require a personal computer or laptop with a reliable internet connection to access coursework.

Program Cost

Students from Canada
Total Program Cost

Students can take any module within this micro-credential program as a stand-alone course. Each module costs $150.

Funding for Continuing Education Courses

Students enrolled in continuing education programs and courses may qualify for program-dependent funding opportunities, such as awards, scholarships, government funding and grants.